Drummond experience reimagined

The Best of Print & Digital® is an annual program that identifies which companies have achieved the highest level of customer loyalty over the last year. Drummond is one of only two companies in the industry to earn this award five consecutive years, from 2016 to 2020.

Drummond, an expert at delivering solutions for our customers branded materials supply chain, is humbled to be highly rated by our loyal customers, enabling us to earn the prestigious Diamond Award recognizing five consecutive years as the Best of Print & Digital.

The Best of Print & Digital® is an annual program that identifies which companies have provided the highest service delivery to their customers over the last year through independent survey research performed by Butler Street Research for the print and digital industry. The program is based on the Net Promoter System®, and only the very top companies in the industry are able to achieve this distinction. Drummond is being honored with this award for the fifth consecutive year, with a score that is nearly four times the industry average.

Earning the 5-year Diamond Award for the Best of Print & Digital® is a significant achievement for Drummond. Butler Street’s program gave us the opportunity to objectively measure and establish a loyalty benchmark – and through focused actions, maintain a level of consistency in customer experience that has earned Drummond this prestigious honor.  Our culture centers on understanding the needs of our customers and ensuring that everyone in the company places the highest priority on exceeding the customer’s expectations. Because of this effort and the ensuing customer loyalty, we are posting industry leading growth year over year,” stated John Falconetti, Chairman and CEO of Drummond

It is no secret that customer experience is the new battleground for business.  Drummond has clearly demonstrated they consistently win that battle, resulting in higher customer loyalty, more proactive referrals and profitable growth,” shares Butler Street’s founder and managing partner, Mike Jacoutot.

About Drummond Press

Drummond helps customers simplify and optimize the complicated branded materials supply chain. Drummond solutions focus on optimizing target audiences and enhancing the branded materials supply chain processes surrounding ideation, ordering, production, fulfillment, distribution, and installation of promotional campaigns.  Drummond focuses on growth solutions that help customers run more effective campaigns and target Total Cost of Ownership which results in removing inefficiency from the complicated branded materials supply chain. Drummond is an industry leader in Lean Manufacturing and Six Sigma strategies. Drummond is a privately held company headquartered in Jacksonville, FL, and operates five facilities in the Jacksonville, Atlanta, and Detroit markets.

About Butler Street

Butler Street is a management consulting, training and research firm that specializes in customer and talent development. Butler Street’s managing partners have years of experience in executive level sales, marketing, and operations experience across the print, staffing, and revenue cycle industries. Butler Street helps companies and their people grow by providing customized tools, technology and training programs and delivers lasting results in the two most challenging areas that companies face: customer and talent development. Companies that work with Butler Street average 4x industry growth.

About Net Promoter Score® (NPS)

Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.  Developed in 2003, NPS across leading companies worldwide is considered as the standard for measuring customer loyalty.