Business Development Manager
If you are currently in sales, Drummond offers a sales environment that is built for growth. A leader in innovative solutions, you’ll be confident that you are offering your customer the best in technology, manufacturing and logistics solutions available. With multiple locations you’ll be able to serve clients throughout the country with a wide range of manufacturing capabilities. Email us at careers@drummond.com.
Customer Service Representative (CSR)
Serve as a direct liaison between the sales team, client and print production facilities, ensuring timely and accurate production of the client’s product through positive internal and external coordination through all phases of manufacturing.
Essential Duties and Responsibilities:
- Receive projects from sales/clients and communicate the necessary details through accurate order processing in a timely and efficient manner, without disruption, from inception through delivery.
- Provide quality review of your own work to ensure all information is accounted for and accurate before commencement of production.
- Conduct general proof reviews to ensure that all client and Drummond standards are met.
- Coordinate all corrections and/or changes that occur during work-in process through written and/or verbal instructions.
- Actively collaborate with the Operations Team to ensure seamless execution of customer orders and projects.
- Responsible for providing all necessary support to sales/customer, including but not limited to the following: receive calls, faxes, mail, and email; identify and resolve customer problems and issues in a timely manner; provide proof of delivery and order status upon request.
- Manage and develop relationships with assigned accounts to generate additional business and create client loyalty.
- Work under general supervision, apply diversified procedures and standards. Prepare and submit project invoices.
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Perform other related duties and participate in special projects as assigned.
Requirements:
- Four-year College degree or equivalent experience preferred.
- Minimum of 2 years or more of experience in printing project management or client support.
- Ability to multi-task, prioritize and manage time effectively.
- Manage daily contact with internal and external customers while completing daily work assignments.
- Demonstrate effective interpersonal skills and strong written and oral communication skills.
- Established PC skills with Windows-based applications as well as previous experience with Microsoft Office.
- Pace software experience is a plus.
Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Math Ability:
Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software; Internet software; EFG Logic software; and Microsoft Outlook.
Certificates and Licenses
No certifications needed.
Work Environment
While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts. The noise level in the work environment is usually moderate.
Physical Demands
While performing the duties of this job, the employee is frequently required to stand; walk and reach with hands and arms; and sit. The employee is frequently required to talk or hear. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their
supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Bindery Operator
Performs bindery functions and assists with shipping operations by performing the following duties:
- Performs bindery functions such as cutting, folding, Perfect binding, die cutting, laminating, Saddle stitching.
- Reads job ticket to assess bindery functions required and records
- Sets up and operates power and manually operated bindery machines for gathering, stitching, folding, cutting, stapling, drilling, punching, padding, collating and binding materials.
- Loads and feeds paper stock and other supplies into machines.
- Examines finished products for defects.
- Records job time, supplies used and departmental charges.
- Transports stock by cart or manually.
- Packages materials for shipping and applies box labels that identify the product in the box.
- Trims edges of bound material.
- Performs repairs and preventive maintenance on bindery machines, including cleaning, adjusting and oiling.
- Maintains bindery materials by checking inventory as needed to ensure adequate levels are maintained. Orders items as needed.
- Performs basic maintenance and cleanup of the equipment as needed.
- Assists with the pre-planning of jobs as needed.
- Examines stitched, collated, bound, and unbound publications to ascertain that pages are bound in numerical or folio order according to sample copy, and for such defects as imperfect bindings, ink spots, torn, loose, and uneven pages, and loose and uncut threads.
- Inserts illustrated pages, extra sheets, and collated sets into catalogs, periodicals, directories, pocket portfolios, or loose-leaf binders, and inserts sheets and applies labels to envelopes or periodicals by hand or machine.
- Apply laminates both cold and hot of various mil’ thickness and sizes for final
- Uses machinery to apply round corners to printed material.
- Cleans work area around machinery
- Assists with press / shipping and/or delivery operations as needed.
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Performs other related duties and tasks as necessary or as assigned.
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Works in a cooperative and collaborative manner with all other company employees and clients, contributing to building and maintaining a positive workplace environment.
Education/Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Ability
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Math Ability
Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of Word Processing software; Internet software; EFG Logic software; and Microsoft Outlook.
Certificates and Licenses
No certifications needed.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Work Environment
While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and toxic or caustic chemicals. The noise level in the work environment is usually moderate.
Physical Demands
While performing the duties of this job, the employee is frequently required to stand; walk and reach with hands and arms; and sit. The employee is frequently required to talk or hear. The employee must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision (no deficiencies), and ability to adjust focus.
This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by theirsupervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Email your resume to careers@drummond.com.
