JACKSONVILLE, Fla. (PRWEB) March 7, 2018. The Best of Print & Digital is an annual, objectively measured third-party program that identifies companies which have achieved the highest level of customer loyalty over the last year. Drummond is one of only three companies in the industry to win this honor in 2016, 2017 and 2018.
Drummond, a print and digital communication services company that helps clients optimize the branded materials supply chain, announces recognition received as an award winner of the 2018 Best of Print & Digital program. The company increased its already strong customer loyalty rating by almost 12% year over year, with a score approaching five times higher than the industry average NPS score.
The program identifies which companies have provided the highest service delivery to their customers over the last year through independent survey research performed by Butler Street Research, in conjunction with NAPCO Media, Printing Impressions, and Print+Promo. It is based on the Net Promoter System, and only the very top companies in the industry achieve this distinction.
“This is our third consecutive year being recognized as the Best of Print & Digital, which absolutely validates our strategic focus on customer loyalty,” stated John Falconetti, Chairman and CEO of Drummond. “Our culture centers on understanding the needs of our customers and ensuring that everyone in the company places the highest priority on exceeding the customer’s expectations.”
Mike Jacoutot, Butler Street’s founder and managing partner, shared: “This year’s winners are clearly the best of the best in the industry. Out of the tens of thousands of print and digital companies in the United States, these firms have proven the difference that exceptional customer experience makes and as a result, are poised for increased client loyalty and future profitable growth.”
About Drummond
Drummond helps clients optimize the workflow involved in creating, ordering, printing and distributing branded materials, while providing innovative, measurable and sustainable improvements. Drummond is an industry leader in Lean Manufacturing and Six Sigma strategies, coupled with value design.
Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
