Drummond experience reimagined

CAPABILITIES

Regulated + Transactional Communications

Accuracy, chain of custody, data security and on-time delivery outrank creative capability. Drummond is ISO 27001, SOC 2 and HIPAA certified, and produces regulated communications for healthcare, insurance and financial institutions nationwide.

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What are regulated and transactional communications?

Regulated and transactional communications are the documents a business is obligated to produce accurately and securely — statements, explanations of benefits, policy documents, notices, invoices and compliance mailings — where the content is driven by customer data and errors carry legal or financial consequence. Unlike marketing mail, these documents are expected, individually accurate, and frequently governed by regulation.

That changes what matters in a print partner.

Capabilities

Statement printing

Account statements, billing statements and recurring customer communications, produced from your data on a fixed cycle. Statement programs live or die on reliability — the same output, on the same date, every cycle, with no exceptions.

Transactional printing

Invoices, notices, confirmations, explanations of benefits and policy documents generated per-record from your systems. Every piece is unique, and every piece has to be right.

HIPAA compliant printing

Production of documents containing protected health information under HIPAA safeguards, with controlled access, audited handling and secure destruction of waste. We sign Business Associate Agreements and are prepared to evidence our controls under audit.

Secure document printing

Controlled-access production for sensitive material, with segregated workflow, restricted facility zones, tracked chain of custody, and verified destruction of overruns and setup waste.

Data handling and integration

Secure file transfer, encrypted storage, data validation and reconciliation, so the record count that enters production matches the record count that mails. Discrepancy reporting is part of the process rather than an afterthought.

Why certification matters in third-party print

When you send customer data to a print vendor, that vendor becomes part of your risk surface. A breach at a supplier is still your breach in the eyes of your customers and, frequently, your regulator. Third-party risk management has become a standing requirement in healthcare and financial services procurement for exactly this reason.

Drummond maintains ISO 27001 (information security management), SOC 2 (service organization controls) and HIPAA compliance. These are audited positions, not claims — which is what a procurement or security review is actually looking for. See our certifications.

Industries

Healthcare and pharmaceutical, insurance, finance and banking, and government and education — any organization whose documents are governed by regulation, service-level commitments, or both.

Regulated communications FAQs

What is transactional printing?

Transactional printing produces documents generated from individual customer records — statements, invoices, notices, explanations of benefits. Each piece is unique to its recipient and driven by source data, as opposed to marketing print, where many recipients receive the same piece. Because the content is data-derived, accuracy and reconciliation controls matter more than design.

What makes printing HIPAA compliant?

HIPAA compliant printing requires the printer to operate as a Business Associate under a signed agreement, with administrative, physical and technical safeguards over protected health information: controlled facility access, restricted staff access, encrypted data transfer and storage, audit logging, and verified destruction of waste containing PHI. Certification alone is not enough — the controls must be evidenced.

How is secure document printing different from standard printing?

Secure document printing adds controlled access and chain of custody to the production process. Jobs run in segregated areas, staff access is restricted and logged, materials are tracked through each stage, and overruns and setup waste are destroyed under verification rather than recycled as ordinary scrap.

What is the difference between SOC 2 and ISO 27001?

Both address information security, from different angles. ISO 27001 certifies that an organization operates a formal information security management system against an international standard. SOC 2 is an audit report on controls relevant to security, availability, processing integrity, confidentiality and privacy over a defined period. Many enterprise procurement processes ask for one or both.

Can statement printing be integrated with our systems?

Yes. Statement and transactional programs are typically driven by a scheduled secure data transfer from your core system, with validation and reconciliation on receipt and exception reporting back to your team before production runs.

Talk to us about a regulated program

If your documents are governed by regulation or a service-level commitment, tell us what you are required to deliver and when. We will show you how we meet it, and how we evidence it.

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