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CASE STUDY

Flooring Retailer Case Study: Print Inventory and Store-Opening Supply Chain From 10 to 140 Stores

At Drummond we take a holistic approach — looking not just at individual areas of opportunity but at how the solutions fit together. We work hand in hand with clients to custom build tools that integrate into their existing systems, making the transition to a more streamlined process easy and cutting both waste and overhead.

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The challenge

Drummond partnered with a small Atlanta flooring retailer running just 10 stores, and has supported them as they grew to 140 stores nationwide. Expansion brought a series of print inventory and supply challenges we built custom solutions for:

  • Building an online management system to better track internal print inventory
  • Developing an eCommerce site for store operations to manage their print products
  • Cutting waste from excess inventory such as printed forms and store signage
  • Tracking inventory of all the in-store admin and marketing materials needed to open a new store and get it running

The solution

Drummond integrated its Wavelength custom suite of tools to manage inventory and the ordering supply chain — and then managed the inventory and the printing itself. Because we were purchasing and producing the materials, we could predict demand and greatly reduce waste from excess ordering. We worked closely with store operations so individual stores could order products directly and receive continual tracking reports that kept them on budget.

Working hand in hand with their internal team, we:

  • Managed inventory with quarterly business reviews and monthly statements, in close coordination with store operations
  • Developed a Wavelength portal for individual stores to order products, with headquarters automatically flagged on any unusual spend
  • Monitored product usage to better predict store needs and reduce excess inventory
  • Maintained a high level of brand compliance, making it easy for individual stores to order event collateral while adhering to brand guidelines

The results

A print supply chain that scaled with the business from 10 stores to 140 — with demand predicted rather than guessed, waste reduced from excess ordering, stores ordering for themselves inside budget, and brand compliance maintained at every location.

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Drummond is dedicated to setting clients up for long-term success. Wherever there are areas of opportunity in your print supply chain, we have solutions to optimize the workflow and improve ROI. Let’s build something together.

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